Terms & Conditions

Welcome to Viva8 (hereinafter referred to as "the Platform", "Viva8", "we", "us", or "our"), operated atviva8.cam. These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("the User", "you", or "your") and Viva8 governing your access to and use of all products, services, and features offered through the Platform, including but not limited to online casino games, sports betting markets, live dealer tables, promotional offers, and customer account services.

By registering an account, accessing the Platform, or placing any wager, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety, together with ourPrivacy Policy and Responsible Gambling Policy, which are incorporated herein by reference.

If you do not agree with any provision of these Terms, you must immediately cease using the Platform and close your account. Continued use of Viva8 following any published update to these Terms constitutes your acceptance of the revised version.

For the purposes of these Terms, the following definitions apply:

• "Account" means the personal registered account created by the User on the Platform.
• "Balance" means the total funds held in a User's Account, including real-money funds and any bonus funds where applicable.
• "Bonus" means any promotional credit, free bet, cashback award, or incentive offered by Viva8 subject to specific terms and wagering conditions.
• "Deposit" means any transfer of real funds by the User into their Account using an approved payment method.
• "KYC" means Know Your Customer — the identity and document verification process required prior to withdrawal processing.
• "Platform" means the Viva8 website, mobile interface, and all associated services accessible at viva8.cam.
• "Wagering Requirement" means the number of times a bonus amount must be bet before it becomes eligible for withdrawal.
• "Withdrawal" means a request by the User to transfer funds from their Account to an approved external payment destination.
• "Prohibited Conduct" means any action described under Clause 9 of these Terms that constitutes a breach of this Agreement.

To register an account and use the Viva8 Platform, you must satisfy all of the following eligibility criteria at all times during which you hold an active account:

1. You areat least 21 years of age. Viva8 enforces a minimum age of 21 for all casino-style gambling activities. Proof of age may be requested at any stage.
2. You are accessing the Platform as anindividual acting in a personal capacity, not as a corporate entity or on behalf of any other person.
3. You do not currently hold, and have not previously held, any other Account on the Platform. Onlyone account person is permitted.
4. You are not a current or former employee, contractor, director, or close associate of Viva8 or any affiliated entity.
5. Access to and use of online gambling services is not prohibited by the laws of the jurisdiction in which you are located at the time of use. It is your sole responsibility to determine the legality of online gambling in your jurisdiction before registering.
6. You are not acting on behalf of any third party, and all funds deposited are your own legitimate funds.
7. You are not a self-excluded or voluntarily restricted player on any gambling platform, including through any national self-exclusion registry.

When registering an account on Viva8, you are required to provide accurate, complete, and up-to-date personal information, including your full legal name, date of birth, residential address, and valid contact details. You must promptly update your account information if any details change.

You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You must not share your login details with any third party. Viva8 will not be liable for any loss or damage arising from unauthorised access to your account resulting from your failure to keep login credentials secure.

You agree to notify Viva8 support immediately through your account dashboard if you suspect any unauthorised access to or use of your account. Viva8 may, at its discretion, temporarily suspend your account pending investigation of any reported security concern.

Two-factor authentication (2FA) is available on all accounts and is strongly recommended. Enabling 2FA significantly reduces the risk of unauthorised access and is provided as a free security feature to all registered users.

In compliance with applicable anti-money laundering (AML) and anti-fraud obligations, Viva8 requires all users to complete a Know Your Customer (KYC) verification process prior to processing any withdrawal. KYC may also be required at the time of registration or at any subsequent point where Viva8 deems it necessary.

The following documents are typically required as part of the KYC process:

• Government-issued photo identification: Malaysian MyKad (National Identity Card), Passport, or valid Driver's Licence.
• Proof of residential address: A utility bill (e.g., TNB electricity bill, Indah Water, Air Selangor), bank statement, or official government letter dated within the last three (3) months and displaying your full name and address.
• Selfie with ID: A clear photograph of you holding your identity document open to the photo page, with your face fully visible and unobscured.
• Payment method verification: Viva8 may request evidence that you are the authorised holder of the payment method used for deposits (e.g., a screenshot of your Touch'n Go eWallet account screen or a masked bank statement).

KYC reviews are typically completed within 24 to 48 hours of receiving all required documents. Viva8 reserves the right to extend this period where additional verification is required. Funds may be withheld pending successful KYC completion.

All submitted documents are handled in accordance with Viva8's Privacy Policy and are used solely for the purposes of identity verification, fraud prevention, and regulatory compliance.

Viva8 accepts deposits via the following approved payment methods available to Malaysian users: Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank2u, CIMB Clicks, Public Bank Online, Hong Leong Connect, and cryptocurrency channels including Bitcoin (BTC), Ethereum (ETH), and Tether USDT TRC20. The availability of specific payment methods may vary and is subject to change without prior notice.

All deposits must be made from payment accounts or walets that are registered in the User's own name. Third-party deposits are strictly prohibited. Viva8 reserves the right to reverse any deposit suspected of originating from a third-party source.

Withdrawal requests will only be processed following successful KYC verification. Funds will be returned to the same payment method used for the original deposit wherever technically possible. Viva8 targets processing of e-wallet withdrawal requests (Touch 'n Go, Boost, GrabPay) within 5 to 30 minutes of approval, though actual transfer times may vary based on payment provider processing schedules. Bank transfer withdrawals may take longer depending on the receiving institution.

Viva8 reserves the right to apply withdrawal limits and to conduct additional verification checks for withdrawals above specified thresholds. Any applicable minimum and maximum deposit and withdrawal limits are published in the cashier section of the Platform and are subject to change.

Viva8 offers various promotional incentives including welcome bonuses, deposit match bonuses, cashback offers, and VIP tier rewards. All bonuses are subject to specific terms that are disclosed at the time each offer is presented to the User. These Terms set out the general framework applicable to all promotions.

The following general rules apply to all bonuses unless explicitly stated otherwise in the specific promotion terms:

• Bonus funds are credited to the User's account andcannot be withdrawn until the applicable wagering requirement has been fully met.
• Wagering requirements must be completed within the validity period specified for each bonus. Unexpired bonus funds or associated winings may be forfeited if the validity period expires before wagering is complete.
• Unless a promotion specifies otherwise, bonus funds and any winings generated from them are subject to a maximum withdrawal cap as disclosed in the individual promotion terms.
• Each user is entitled to claim a welcome bonus once only. Multiple claims using duplicate accounts, different email addresses, or different payment methods belonging to the same individual are considered bonus abuse and will result in account action.
• Viva8 reserves the right to alter, suspend, or withdraw any promotional offer at any time, with or without prior notice.
• Where Viva8 determines, at its reasonable discretion, that a User has exploited any promotional offer through systematic, professional, or abusive wagering strategies (including but not limited to low-risk hedging, arbitrage betting, or coordinated group play), Viva8 reserves the right to void any winings derived from such activity and to recover any bonus funds credited.

Specific welcome bonus offers available at Viva8 include products such as the288% Magnificent Bonus (up to MYR 2,880), the 100% Standard Welcome Bonus (up to MYR 300), the 188% Esports Bonus (up to MYR 888), and the 2% Crypto Deposit Bonus (up to MYR 688). Minimum deposit, wagering requirements, eligible games, and other conditions for each offer are published on the relevant promotion page. Users are strongly encouraged to read all specific promotion terms before claiming.

All games available on the Viva8 Platform operate using certified Random Number Generation (RNG) software or live dealer mechanics provided by licensed game suppliers. Published Return to Player (RTP) percentages reflect theoretical long-run averages and are not guarantees of individual session outcomes.

Sports betting markets on Viva8, including Liga Super Malaysia, English Premier League, UEFA Champions League, UFC, and other covered events, are subject to sport-specific and market-specific rules. These rules govern outcomes in the event of postponement, abandonment, score corrections, or technical errors.

Viva8 reserves the right to void bets placed based on incorrect or eroneous odds resulting from human error, system fault, or data feed malfunction. Any bets voided under this provision will be refunded to the User's account balance without further liability.

In the event of a technical interruption during an active game session, Viva8 will use best endeavours to restore the session or settle the bet based on the last verifiable recorded state. Users should report any technical issues to support immediately and must not close their browser or application during an active game round.

The following activities are strictly prohibited on the Viva8 Platform. Breach of any of these provisions constitutes a material violation of these Terms and may result in immediate account suspension, permanent closure, forfeiture of balance, and referal to relevant authorities:

• Multi-accounting: Registering or operating more than one account, whether in the same name or under different identities.
• Fraudulent deposits: Using stolen, compromised, or unauthorised payment methods to fund an account.
• Money laundering: Using the Platform to conduct, facilitate, or conceal any activity related to the proceeds of crime.
• Bonus abuse: Systematic exploitation of promotional offers through coordinated wagering, hedging, arbitrage, or any form of collusive play designed to extract bonus value with minimal risk.
• Use of automated software: Deploying bots, scripts, macros, or any automated betting tool not approved by Viva8.
• Collusion: Cooperating with other users in poker rooms, live games, or tournaments to gain an unfair advantage.
• Identity fraud: Providing false or misleading information during registration, KYC, or at any other stage of account operation.
• Accessing the Platform as a minor: Registering or gambling while under the age of 21.
• Abusive behaviour: Using threatening, offensive, or harassing language toward Viva8 support staff or other users.

Viva8 is committed to providing a safe and responsible gambling environment. We recognise that gambling, while a legitimate form of adult entertainment, can become harmful for some individuals. All registered users have access to the following responsible gambling tools through their account settings:

• Deposit limits: Daily, weekly, and monthly deposit caps that take effect immediately upon setting.
• Loss limits: Maximum loss thresholds over defined time periods.
• Session time reminders: Notifications to alert you when you have been playing for a defined duration.
• Self-exclusion: Voluntary suspension of your account for defined cooling-off periods (24 hours, 7 days, 30 days, or permanent). Self-exclusion requests are processed with immediate effect.
• Reality checks: On-screen prompts at regular intervals displaying session duration and net wagering activity.

Viva8 enforces a strict minimum age of 21 years for all gambling activity and will close any account found to be registered a minor, forfeiting any associated balance in compliance with regulatory obligations.

If you believe gambling is negatively affecting your life or the life of someone you know, please contact our support team to activate self-exclusion tools. For external support resources, we recommend reaching out to the relevant helplines and support services available in your region.

All content on the Viva8 Platform, including but not limited to the Viva8 brand name, logo, trademarks, website design, graphics, text, software, game interfaces, and promotional materials, is the exclusive intellectual property of Viva8 or its licensors, and is protected by applicable intellectual property laws.

Users are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for their personal, non-commercial recreational purposes. No User may reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any Platform content without the prior written consent of Viva8.

To the maximum extent permitted by applicable law, Viva8 and its officers, directors, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of, or inability to use, the Platform, regardless of the cause or theory of liability.

Viva8 does not guarantee uninterrupted, error-free, or secure access to the Platform. Scheduled and unscheduled maintenance, internet connectivity issues, third-party payment processor outages, and force majeure events may affect Platform availability. Viva8 accepts no liability for losses resulting from such interruptions where reasonable steps have been taken to minimise downtime.

Where liability cannot be fully excluded under applicable law, Viva8's total liability to any individual User in connection with any claim shall not exceed the total value of funds held in that User's account at the time the claim arises.

Viva8 reserves the right to suspend, restrict, or permanently close any user account at any time, with or without prior notice, where there are reasonable grounds to believe that:

• The User has violated any provision of these Terms;
• The User has engaged in fraudulent, illegal, or abusive conduct;
• The User is found to be ineligible under Clause 3;
• Continued operation of the account presents a legal or regulatory risk to Viva8;
• The User's account has been inactive for a period of 12 consecutive months without any login or wagering activity.

Upon termination for cause, Viva8 reserves the right to withold any remaining balance pending investigation. Where closure is initiated without cause (e.g., at the User's voluntary request), remaining real-money balances will be returned to the User via their verified withdrawal method following completion of standard processing checks.

Users who wish to close their account voluntarily should contact the Viva8 support team via the in-platform live chat. Account closure requests are typically processed within two business days.

In the event of any dispute, complaint, or disagrement arising from your use of the Viva8 Platform, the User is encouraged to first contact the Viva8 support team through the in-platform live chat to seek an informal resolution. Viva8 is committed to investigating all complaints promptly and in good faith.

Where informal resolution is not achieved, disputes shall be referred to binding arbitration conducted in accordance with applicable international arbitration rules. The language of arbitration proceedings shall be English. The decision of the appointed arbitrator shall be final and binding on both parties.

Nothing in this clause shall prevent either party from seeking urgent interlocutory or injunctive relief from a court of competent jurisdiction where necessary to protect their interests pending arbitration.

Viva8 reserves the right to amend, update, or replace these Terms at any time. When material changes are made, Viva8 will endeavour to provide reasonable notice to registered users via in-platform notification or email, where contact details are on file. The revised Terms will take effect from the published effective date.

It is your responsibility to review these Terms periodically. Continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree with any amendment, you must discontinue use of the Platform and request account closure.

For any questions, concerns, or formal correspondence relating to these Terms and Conditions, please contact the Viva8 support team through the live chat function available within your account dashboard. Our team is available 24 hours a day, 7 days a week.

For non-urgent written correspondence, you may also reach us at the following address:

Email (no reply): [email protected]
Please do not send sensitive documents by email. All KYC submissions must be made through the secure upload portal within your account.